Get Customer Success With an HR Software System
Yes, you heard that right. Your customers will be happy if your company adopts a HR software system.
You might think that a HR software system only targets employees, but that is scratching the surface. Modern HR software systems are integrated, holistic solutions whose benefits cascade across the organization.
Crafting a first-class customer experience is at the forefront of every CEO’s mind. After all, happy customers are repeat customers. Repeat customers equals recurring revenue for the company.
But the ones delivering the actual customer experience are your employees. Your sales team, your fulfillment team, your customer service team – all of them interact directly with your customers.
Here, we’ll be focusing on how HR software solutions can help your business get happy customers.
Know Where Your People Are with HR Software
Just knowing where your employees are can bring your customer experience to the next level.
For example, a certain customer may like to deal with Rick, a member of your sales team. The customer has an issue with his order, and would like to reach out to Rick to get it resolved. However, today Rick is off sick. Coincidentally, his line manager, Sam, is also offsite at a client meeting.
As the business owner, if you’re managing a large team, Rick’s absence will be just one of the many issues that may go unnoticed. At this point, looking for Rick will turn into a game of hide-and-seek, especially when his teammates are also busy. The customer may be worried because the company doesn’t know what’s going on when he asks specifically for Rick.
With a leave management system integrated into the HR software, you can keep track of where everyone is. Employees can self-manage their leave and absences from home or from anywhere. In this instance, both Rick and Sam can input their absences on the system from their phone. The system will then automatically notify you.
Using these custom notifications, you can be notified in the morning that Rick is on sick leave, and that Sam has an offsite meeting. You can proactively redirect Rick’s clients temporarily to his teammate, Alfred, until Rick is back healthy.
Hiring for Success With the Right HR Solution
Hiring and recruitment is an integral part of running a business. But recruiting blindly without an overall look at your existing workforce is an exercise in frustration, not to mention wasted time and money.
For instance, you may want to increase your sales by hiring a new business development team. That’s all well and good, but you will also need to consider the other teams in your business. A new business development team may lead to more sales, but that will also put pressure on your fulfillment and/or product teams.
If those teams are already having issues, like increased turnover rates, pressuring them will only exacerbate the problem. You can see that this will no doubt lead to customer dissatisfaction, e.g. longer order processing times, disrupted product cycles etc.
With reporting and analytics built into modern HR software systems, you can pinpoint the problem before you make your hiring decisions. Perhaps the cause of the turnover rate is scheduling that’s too rigid – you can fix that while hiring the business development team. This ensures your company is working as a team to deliver the best possible customer experience.
Create Customer Success with HR Software Systems from BrioHR
If you’re looking to lead customer experience with happy employees, BrioHR can do everything listed above and more. BrioHR’s all-in-one, cloud-based solution automates repetitive tasks and empowers HR in a user-friendly interface. This enables business owners and HR teams to truly focus on what matters most – people.
Visit briohr.com and get a free demo now.
Yes, you heard that right. Your customers will be happy if your company adopts a HR software system.
You might think that a HR software system only targets employees, but that is scratching the surface. Modern HR software systems are integrated, holistic solutions whose benefits cascade across the organization.
Crafting a first-class customer experience is at the forefront of every CEO’s mind. After all, happy customers are repeat customers. Repeat customers equals recurring revenue for the company.
But the ones delivering the actual customer experience are your employees. Your sales team, your fulfillment team, your customer service team – all of them interact directly with your customers.
Here, we’ll be focusing on how HR software solutions can help your business get happy customers.
Know Where Your People Are with HR Software
Just knowing where your employees are can bring your customer experience to the next level.
For example, a certain customer may like to deal with Rick, a member of your sales team. The customer has an issue with his order, and would like to reach out to Rick to get it resolved. However, today Rick is off sick. Coincidentally, his line manager, Sam, is also offsite at a client meeting.
As the business owner, if you’re managing a large team, Rick’s absence will be just one of the many issues that may go unnoticed. At this point, looking for Rick will turn into a game of hide-and-seek, especially when his teammates are also busy. The customer may be worried because the company doesn’t know what’s going on when he asks specifically for Rick.
With a leave management system integrated into the HR software, you can keep track of where everyone is. Employees can self-manage their leave and absences from home or from anywhere. In this instance, both Rick and Sam can input their absences on the system from their phone. The system will then automatically notify you.
Using these custom notifications, you can be notified in the morning that Rick is on sick leave, and that Sam has an offsite meeting. You can proactively redirect Rick’s clients temporarily to his teammate, Alfred, until Rick is back healthy.
Hiring for Success With the Right HR Solution
Hiring and recruitment is an integral part of running a business. But recruiting blindly without an overall look at your existing workforce is an exercise in frustration, not to mention wasted time and money.
For instance, you may want to increase your sales by hiring a new business development team. That’s all well and good, but you will also need to consider the other teams in your business. A new business development team may lead to more sales, but that will also put pressure on your fulfillment and/or product teams.
If those teams are already having issues, like increased turnover rates, pressuring them will only exacerbate the problem. You can see that this will no doubt lead to customer dissatisfaction, e.g. longer order processing times, disrupted product cycles etc.
With reporting and analytics built into modern HR software systems, you can pinpoint the problem before you make your hiring decisions. Perhaps the cause of the turnover rate is scheduling that’s too rigid – you can fix that while hiring the business development team. This ensures your company is working as a team to deliver the best possible customer experience.
Create Customer Success with HR Software Systems from BrioHR
If you’re looking to lead customer experience with happy employees, BrioHR can do everything listed above and more. BrioHR’s all-in-one, cloud-based solution automates repetitive tasks and empowers HR in a user-friendly interface. This enables business owners and HR teams to truly focus on what matters most – people.
Visit briohr.com and get a free demo now.
